Then, it turned out that the issue was the television blocking the power to the transmitter via remote control. I had an issue (that was totally my fault) and they walked me through multiple solutions in terms of my company needing to add some internet protocol to allow the website to access our internal servers. I have had NO bugs with this, no times of the software going offline for any amount of time, and it is easy to learn and monitor. PLUS - the templates are easy to change up. There are SO Many templates built in to the software, that you have multiple choices to fit your needs for any type of display. I am NOT overly tech savvy - yet, even I can design graphics and media for this software. In addition - all of my faculty have been able to create their own slides for the digital sign - which has cut back on work on the administrator end.
We have been able to keep advertising for our classes and events at a premium and able to change slides in an instant. This also adds a great deal of time to each slide update. Since we have separate campuses I have recreate each playlist multiple times instead of being able to build a master template and deploying each playlist as needed. The interface itself is very slow and hard to navigate. If you add up the money the company spends on employees resetting these devices I think you will find it adds a great deal of cost to the overall platform. Since we have several campuses in several different states this ends up being a time-consuming project every time. We have to reset the device 2-3 times a month to get it to work properly. My biggest complaint with the platform is actually the hardware. I wish you didn't have to have these in two separate modules as it makes creating diverse motion playlists very hard to curate. I am able to use images and videos in one list which is nice. I had a high-visibility campus down for weeks without knowing because my previewer said everything was working as it should. Also, let the user know that the device has to be reset and that THE PLAYLIST PREVIEW IS NOT AN ACTUAL REPRESENTATION OF MY SCREEN. Portions of the site are dated and could use streamlining. I recommend updating your user experience.
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